Show All Answers

1. Can I pay my bill online and/or set up auto pay?

Visit My Payment Options page to learn more.

https://www.lakehaven.org/212/My-Payment-Options

2. Where can I pay my bill in person or drop off after hours?

Lakehaven Water and Sewer District, 31627 1st Avenue S, Federal Way, WA 98003-5201. 

During COVID customer service is open but the doors are locked.  You may drop payments off in the payment box located in front of the Administration building on the island.  Call 253-941-1516 if you need help location the drop box.

Directions

3. I am having a technical issue with the online payment system, who can I contact for assistance?

In September 2015 Lakehaven contracted with a new vendor, Retail Lockbox Management Services (powered by paystation.com) to handle our online payment processing.

If you need assistance logging on to paystation.com, or you are experiencing other technical difficulties with the paystation.com website, please  Email  or call 253-941-1516 Lakehaven Customer Service.

4. Why is there an excise tax charge on my bill?

Periodically we mention the status of the City of Federal Way excise tax in our bi-monthly Newsletters that are included with your invoice mailings.  The following newsletter may be of interest as it explains for formula to calculate excise tax.  July-August 2018, Issue #176  Newsletter.  

Bi-monthly Newsletters

5. How often does Lakehaven Water and Sewer District bill customers?

We send out bills bi-monthly. You will receive a bill once every two months.

6. How is my sewer bill calculated?

Your sewer bill consists of two components, a bi-monthly base rate and a charge based on the average amount of water you used in "the wet months".

Sewer Rates

7. Why do I have a previous balance on my bill for a property I just purchased?

Water and sewer charges are associated with the property rather than the occupant who incurs the charge. If you purchase a property and the final bill is not paid at closing, it will become your responsibility. Check with your Escrow Company to make sure they are paying the closing bill.

8. How is my water bill calculated?

Your water bill consists of two components, a bi-monthly base rate and a charge based on the amount of water you used in the billing period.

Visit My Rates page to learn more.

Water Rates

9. How do I calculate how much of my next bill is my renter's, when they have moved out?

Lakehaven Water and Sewer District does not stop and start billing when a renter moves in or out. If you read your meter the day the renter moves out and call us with that read, we can give you a verbal calculation of the renter's portion. If you do not get a read you can calculate the renter's portion based on the amount of days in the billing period that the renter was living in your house.

10. Why is my bill higher than usual?

The most common reasons for a high bill are changes in water usage and leaks. Did you do anything that would increase your water usage, such as watering lawns and garden, power-washing, filling a pool or having house guests? The increased bill could also be the result of a leak. Please see

How to Check for a Leak?