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  1. Customer Service


    Physical Address
    31627A 1st Avenue S
    Federal Way, WA 98003

    Mailing Address
    P.O. Box 4249
    Federal Way, WA 98063

    Fax: 253-839-9738
    Emergency Phone: 253-941-1516

CItyOfFW_UtilityTaxRebate


The City of Federal Way is offering a limited time rebate to eligable rate payers. Visit City of Federal Way Utility Tax Rebate Program page or read about it in their Citywide News

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  1. The dropbox is located South of the Lakehaven entrance sign.

    REGULAR BUSINESS HOURS: Monday - Friday


    Customer ServiceDevelopment Engineering
    Office Hours:8AM to 4 PM  8AM to 3:30 PM EXCEPT Thursday: 8AM to 2PM
    Location:Headquarters Building A (Customer Service)Headquarters Building A - Development Engineering
    (Federal Way)31627A 1st Ave S31627A 1st Ave S
    Phone:253-941-1516253-945-1581
    Email:EmailEmail
    Beginning July 15, 2022 Customer Service and Billing staff will be in a staff meeting the 3rd Friday of each month from 7:30 AM to 8:30 AM. On the third Friday of the month the office hours and phone hours will be 8:30 AM to 4:00 PM (instead of 8 AM to 4 PM).
    Directions
    EMERGENCY
    Call 253-941-1516 to report a water or sewer emergencies after hours (weekday evenings and weekends).

    Contact Us to find other resources:

    • Other Departments and Staff 
    • Business closures
    • Lakehaven Building Addresses