My Account

  1. Customer Service

    Physical Address
    31627A 1st Avenue S
    Federal Way, WA 98003

    Mailing Address
    P.O. Box 4249
    Federal Way, WA 98063

    Fax: 253-839-9738
    Emergency Phone: 253-941-1516


The City of Federal Way is offering a limited time rebate to eligable rate payers. Visit City of Federal Way Utility Tax Rebate Program page or read about it in their Citywide News

Online Bill Pay OptionsFrequently Asked Questions

Popular Topics

What services or forms are you looking for?

  1. The dropbox is located South of the Lakehaven entrance sign.


    Customer ServiceDevelopment Engineering
    Office Hours:8AM to 4 PM  8AM to 3:30 PM EXCEPT Thursday: 8AM to 2PM
    Location:Headquarters Building A (Customer Service)Headquarters Building A - Development Engineering
    (Federal Way)31627A 1st Ave S31627A 1st Ave S
    Beginning July 15, 2022 Customer Service and Billing staff will be in a staff meeting the 3rd Friday of each month from 7:30 AM to 8:30 AM. On the third Friday of the month the office hours and phone hours will be 8:30 AM to 4:00 PM (instead of 8 AM to 4 PM).
    Call 253-941-1516 to report a water or sewer emergencies after hours (weekday evenings and weekends).

    Contact Us to find other resources:

    • Other Departments and Staff 
    • Business closures
    • Lakehaven Building Addresses