Contact Us

Report a water or sewer emergency to customer service: 

253-941-1516

Emergency service is available after business hours. For Non-emergencies call or

 

Email

 customer service.

Customer service representatives are available during business hours.

Business Hours:

 

  • Monday through Friday
  • 8AM - 4:30PM
  • District Offices Closed
2017 District Offices Closed
Mon Jan 2 New Year's Day 2017
Mon January 16 MLK Jr. Day 2017
Mon February 20 President's Day 2017
Mon May 29 Memorial Day 2017
Tue July 4 Independence Day 2017
Mon September 4 Labor Day 2017
Fri Nov 10 Veteran's Day 2017
Thu/Fri Nov 23 & 24 Thanksgiving 2017
Mon/Tue Dec 25 & 26 Christmas 2017
Mon Jan 1, 2018 New Year's Day 2018

Department Contacts

These departments cannot answer billing questions about water or sewer accounts.  Please call Customer Service 253-941-1516 for assistance with your account.

 

Phone Numbers
 Phone  

  

 Fax  Email  

 

General Manager, Media Relations, John Bowman
253-946-5401 253-839-9310

 

Email
 
 General Counsel, Steve Pritchett 253-946-5428 253-839-9310  Email  
 Commissioners
   Members  
 Customer Service Manager, Kay Anthony 253-946-5422 253-839-9738  Email  
 Finance & Information Systems Director, Morgan Dennis 253-945-1615    Email  
 Accounting Manager, Tom Drake 253-945-1587 253-946-1814  Email  
 Claims, Board & Public Records Clerk, Legal Assistant, Lisa Alexander 253-946-5420 253-839-9310  Email  
 Engineering - New Development, Tim Osborne 253-945-1582 253-529-4081  Email  
 Engineering - Capital Improvement Projects, Wes Hill 253-946-5440 253-946-9552  Email  
 Human Resources Manager, Carrie Peters 253-946-5423 253-945-1670  Email
 Purchasing Manager, Mary Young 253-946-5415    Email  
 Wastewater Treatment Manager, John Barton 253-945-1642 253-874-2507  Email  
 Water Operations, Darlene LeMaster 253-946-5442 253-946-9552  Staff  
 Water/Sewer Maintenance/Construction, Gene Yoder 253-946-5434 253-945-5434  Email  

  
 Our Locations  
Administration Building
(Bill payments and drop box for after hours)
31627 1st Avenue S
Federal Way, WA  98003-5201
Phone: 253-941-1516 (Seattle area)
Administration Building
(Mailing address)
P.O. Box 4249
Federal Way, WA 98063-4249
Phone: 253-927-2922 (Tacoma area)
Fax: 253-839-9310
   
Lakehaven Center
(Board Meeting Location)
31531 1st Avenue S
Federal Way, WA 98023
Phone: 253-941-9529
Water Shop
(Development Engineering)
31623 1st Avenue S
Federal Way, WA 98023
Phone: 253-945-1580
   
Lakota Wastewater Treatment Plant
3203 SW Dash Point Road
Federal Way, WA 98023
Phone: 253-945-1606
Redondo Wastewater Treatment Plant
515 S 288th Street
Des Moines, WA 98198
Phone: 253-839-7441
   
Visiting
Note: To all persons entering a Lakehaven Water and Sewer District building.  Lakehaven Water and Sewer District requests that you minimize your use of scented products so that they are not perceptible to others while in any district building.  This request is intended to provide a comfortable and healthy environment for everyone.  Thank you.